Crafted Memories

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Privacy Policy

Last Updated: January 7, 2026

Crafted Memories Photo Albums LLC (“we,” “our,” “us,” or “the Company”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website (https://craftedmemories.us) or use our services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

1. Information We Collect

We collect several types of information from and about users of our website and services:

1.1 Personal Information You Provide Directly

When you contact us, place an order, or use our services, you may provide:

Contact Information:

  • Full name
  • Email address
  • Phone number
  • Mailing address (for shipping)

Order and Service Information:

  • Order details and specifications
  • Album preferences (size, binding type, paper type, etc.)
  • Design requirements and instructions
  • Communication history with us
  • Payment information (see Section 1.2)

Photos and Digital Files:

  • Digital images and photos you upload for album design
  • Photo files submitted for restoration or enhancement
  • Any other content you provide for your project

Optional Information:

  • Business information (if you’re a professional photographer or commercial client)
  • Social media handles (if you grant marketing permissions)
  • Feedback, reviews, or testimonials
  • Survey responses

1.2 Payment Information

We use Stripe as our third-party payment processor. When you make a payment:

  • Payment details (credit card numbers, billing addresses, etc.) are submitted directly to Stripe
  • We do not store your complete credit card numbers or payment details on our servers
  • We receive limited payment information from Stripe, such as:
    • Last 4 digits of credit card
    • Card type (Visa, Mastercard, etc.)
    • Payment confirmation and transaction IDs
    • Billing address

Stripe’s privacy practices are governed by their own privacy policy. Please review Stripe’s Privacy Policy at https://stripe.com/privacy for more information.

1.3 Automatically Collected Information

When you visit our website, we automatically collect certain information:

Website Usage Data:

  • IP address
  • Browser type and version
  • Device type (desktop, mobile, tablet)
  • Operating system
  • Pages visited and time spent on pages
  • Referring website or source
  • Date and time of access
  • Click behavior and navigation patterns

Cookies and Tracking Technologies:

  • We use cookies, web beacons, and similar technologies (see Section 8 for details)
  • These help us understand how visitors use our website
  • You can control cookie settings through your browser

1.4 Information from Third Parties

We may receive information about you from:

  • Printing partners who fulfill our orders
  • Shipping carriers (tracking and delivery confirmation)
  • Payment processors (Stripe – transaction confirmations)
  • Marketing platforms (if you interact with our social media or email campaigns)
  • Analytics providers (website usage statistics)

1.5 Information We Do Not Collect

We do not knowingly collect:

  • Information from children under 13 years of age
  • Sensitive personal information (health data, biometrics, etc.) unless contained in photos you voluntarily submit
  • Social Security numbers or government ID numbers
  • Financial information beyond what’s necessary for payment processing

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide Our Services

  • Design and create custom photo albums according to your specifications
  • Communicate with you about your order, proofs, revisions, and delivery
  • Process payments and manage billing
  • Fulfill and ship your orders
  • Provide customer support and respond to inquiries
  • Send order confirmations, shipping notifications, and updates

2.2 To Improve Our Services

  • Analyze website usage to improve user experience
  • Identify technical issues and optimize website performance
  • Develop new features, products, and services
  • Conduct internal research and analytics
  • Test and improve our design processes

2.3 For Marketing and Communications (With Your Consent)

  • Send promotional emails about new services, special offers, or updates (you can opt out anytime)
  • Display completed albums in our portfolio or marketing materials (only with explicit signed consent)
  • Share customer testimonials or reviews (with permission)
  • Conduct customer satisfaction surveys

2.4 For Legal and Safety Purposes

  • Comply with legal obligations and respond to legal requests
  • Protect our rights, property, and safety, and those of our customers
  • Detect, prevent, and address fraud, security issues, or technical problems
  • Enforce our Terms and Conditions and other policies
  • Report illegal content (such as CSAM) to appropriate authorities as legally required

2.5 For Business Operations

  • Maintain business records and accounting
  • Manage relationships with vendors and partners
  • Conduct business analysis and planning
  • Facilitate business transfers or mergers (if applicable)

3. How We Handle Your Photos

Your photos are precious memories, and we treat them with special care:

3.1 Photo Storage

  • Photos are stored securely on password-protected systems during the design and printing process
  • We use industry-standard encryption and security measures
  • Access is restricted to authorized personnel working on your project
  • Photos are not retained after project completion unless you request extended storage (typically up to 90 days maximum)

3.2 Photo Usage

  • We use your photos only for designing, printing, and fulfilling your album order
  • We do not use your photos for marketing, social media, or portfolio display without your explicit written consent through our Photo & Album Usage Release Form
  • We do not sell, rent, or share your photos with third parties except printing partners necessary to fulfill your order

3.3 Photo Deletion

  • You may request immediate deletion of your photos at any time by emailing admin@craftedmemories.us
  • Upon project completion, photos may be automatically deleted from our systems
  • You are responsible for maintaining your own backups of all original files

3.4 Third-Party Printing Partners

  • We share your photos with professional printing partners to produce your albums
  • These partners are contractually bound to use photos only for fulfilling your order
  • They must delete files after order completion per our agreements

4. How We Share Your Information

We do not sell your personal information. We share your information only in the following limited circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third parties who help us operate our business:

Printing Partners:

  • Professional printing companies that produce your albums
  • They receive your photos and design files to fulfill orders
  • Contractually required to protect your information and delete files after completion

Shipping Carriers:

  • USPS, FedEx, UPS, or other carriers
  • They receive your name, shipping address, and phone number for delivery
  • Subject to their own privacy policies

Payment Processors:

  • Stripe (for credit card and payment processing)
  • They handle payment information according to their privacy policy
  • We receive only limited transaction information

Website and Technology Services:

  • Website hosting providers
  • Email service providers (for order communications)
  • Cloud storage providers (for temporary file storage)
  • Analytics providers (Google Analytics or similar – see Section 8)

Professional Services:

  • Legal counsel, accountants, or consultants (when necessary for business operations)
  • Subject to professional confidentiality obligations

4.2 Legal Requirements

We may disclose your information if required by law or legal process:

  • To comply with court orders, subpoenas, or legal requests
  • To respond to government or regulatory inquiries
  • To enforce our Terms and Conditions or other agreements
  • To protect our rights, property, or safety, or those of others
  • To investigate fraud, security issues, or violations of law
  • To report illegal content (such as CSAM) to NCMEC and law enforcement

4.3 Business Transfers

If Crafted Memories Photo Albums LLC is involved in a merger, acquisition, sale of assets, or bankruptcy:

  • Your information may be transferred to the acquiring entity
  • You will be notified via email and/or website notice
  • The new entity will be bound by this Privacy Policy (or you’ll be notified of changes)

4.4 With Your Consent

We may share your information with third parties when you provide explicit consent:

  • Displaying your album in our portfolio or marketing (requires signed release form)
  • Sharing testimonials or reviews (with your permission)
  • Any other purpose you specifically authorize

4.5 Aggregated or De-Identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you:

  • Industry statistics or trends
  • Website usage analytics
  • General business metrics

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, alteration, or destruction.

5.1 Security Measures We Use

  • Encryption: Data transmitted over the internet is encrypted using SSL/TLS protocols
  • Access controls: Limited access to personal information; only authorized personnel
  • Password protection: Secure password requirements for systems containing customer data
  • Regular security updates: Software and systems are kept up to date with security patches
  • Secure file storage: Customer files stored on password-protected, encrypted systems
  • Vendor agreements: Third-party service providers must meet security standards

5.2 Limitations of Security

While we use reasonable security measures:

  • No system is 100% secure – we cannot guarantee absolute security
  • Internet transmission risks – data transmitted over the internet may be intercepted
  • Your responsibility – you must protect your own devices, passwords, and account access
  • Backup your files – you are responsible for maintaining backups of your original photos

5.3 Data Breaches

In the unlikely event of a data breach that affects your personal information:

  • We will investigate and take immediate action to secure systems
  • We will notify affected customers as required by applicable law
  • We will provide information about the breach and steps you can take to protect yourself
  • We will cooperate with law enforcement and regulatory authorities

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Retention Periods

Photos and Design Files:

  • Deleted upon project completion unless you request extended storage (up to 90 days)
  • May be retained longer if required for legal, warranty, or dispute resolution purposes

Order Information:

  • Retained for accounting, tax, and business record purposes (typically 7 years per IRS requirements)
  • Includes order details, invoices, and payment records

Communications:

  • Emails and communications related to orders retained for business records
  • May be deleted after a reasonable period (typically 1-3 years)

Marketing Consents:

  • Retained until you withdraw consent or unsubscribe
  • Opt-out requests permanently recorded to honor your preferences

Website Analytics:

  • Typically retained for 26 months (Google Analytics default)
  • May be retained longer for long-term trend analysis

6.2 Deletion Requests

You may request deletion of your information at any time (see Section 10 – Your Rights). Upon request:

  • We will delete or anonymize your information within 30 days
  • Some information may be retained as legally required (tax records, etc.)
  • Backups may retain information temporarily but will be deleted in normal rotation

7. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

7.1 Access and Portability

You have the right to:

  • Request a copy of the personal information we hold about you
  • Receive your information in a structured, commonly used format
  • Request information about how we use and share your data

7.2 Correction and Updates

You have the right to:

  • Correct inaccurate or incomplete personal information
  • Update your contact information or order details
  • Request changes to information we maintain about you

7.3 Deletion (“Right to Be Forgotten”)

You have the right to:

  • Request deletion of your personal information (subject to legal exceptions)
  • Have your photos and files deleted immediately
  • Request removal of marketing content featuring your work (see Copyright & Photo Rights Policy)

Exceptions: We may retain information when required by law (tax records, warranty claims, legal disputes, etc.)

7.4 Opt-Out of Marketing

You have the right to:

  • Unsubscribe from promotional emails (click “unsubscribe” in any email)
  • Opt out of marketing communications at any time
  • Continue using our services without receiving marketing messages

Note: You cannot opt out of transactional emails (order confirmations, shipping notifications, etc.) while using our services.

7.5 Do Not Track Signals

Some browsers have “Do Not Track” features. Our website does not currently respond to Do Not Track signals. You can control cookies through your browser settings (see Section 8).

7.6 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know:

  • What personal information we collect, use, disclose, and sell (we do not sell information)
  • Categories of sources from which information is collected
  • Business or commercial purposes for collection
  • Categories of third parties with whom we share information

Right to Delete:

  • Request deletion of personal information we collected from you (subject to exceptions)

Right to Opt-Out:

  • We do not sell personal information, so no opt-out is necessary

Right to Non-Discrimination:

  • We will not discriminate against you for exercising your privacy rights

To Exercise California Rights:

  • Email: admin@craftedmemories.us with “California Privacy Request” in the subject line
  • Phone: 1(512)522-4521
  • Include your name, email, and order information to verify your identity

7.7 European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), UK, or Switzerland, you have additional rights under GDPR:

Legal Basis for Processing: We process your information based on:

  • Contract performance: To fulfill our agreement to provide services
  • Legitimate interests: To operate our business, improve services, and prevent fraud
  • Consent: For marketing communications and portfolio use (you can withdraw anytime)
  • Legal obligations: To comply with tax, accounting, and legal requirements

Additional GDPR Rights:

  • Right to restriction of processing
  • Right to object to processing
  • Right to lodge a complaint with your local data protection authority

Data Transfers:

  • Your information may be transferred to and processed in the United States
  • We ensure appropriate safeguards are in place for international transfers

To Exercise GDPR Rights:

  • Email: admin@craftedmemories.us with “GDPR Request” in the subject line

7.8 How to Exercise Your Rights

To exercise any of the rights described above:

Email: admin@craftedmemories.us
Phone: 1(512)522-4521
Mail: Crafted Memories Photo Albums LLC, 1404 Loving Trail, Belton, TX 76513

Please include:

  • Your name and contact information
  • Order number or details (to verify your identity)
  • Specific request and information sought
  • Preferred method of response

Response Time:

  • We will respond within 30 days (or 45 days for complex requests)
  • We will verify your identity before fulfilling requests
  • We will notify you if we cannot fulfill your request and explain why

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website.

8.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They help websites remember your preferences and track usage.

8.2 Types of Cookies We Use

Essential Cookies (Required):

  • Enable basic website functionality (navigation, access to secure areas)
  • Remember items in your shopping cart
  • Cannot be disabled without affecting website operation

Performance and Analytics Cookies:

  • Track website usage and performance (Google Analytics or similar)
  • Help us understand how visitors use our website
  • Identify popular content and navigation patterns
  • All data is aggregated and anonymized

Functionality Cookies:

  • Remember your preferences and settings
  • Customize your experience based on previous visits
  • May remember login information (if we add user accounts in the future)

Marketing Cookies (With Consent):

  • Track your visits across websites for advertising purposes
  • May be used for retargeting or social media advertising
  • Requires your consent to activate

8.3 Third-Party Cookies

We may use third-party services that set their own cookies:

  • Google Analytics – website traffic analysis
  • Stripe – payment processing
  • Social media platforms – if we have social media plugins

These services have their own privacy policies governing their use of cookies.

8.4 How to Control Cookies

Browser Settings:

  • Most browsers allow you to refuse cookies or delete existing cookies
  • Check your browser’s “Help” section for instructions
  • Disabling cookies may affect website functionality

Opt-Out Tools:

  • Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout
  • Network Advertising Initiative: https://optout.networkadvertising.org/
  • Digital Advertising Alliance: https://optout.aboutads.info/

Mobile Devices:

  • iOS: Settings > Privacy > Advertising > Limit Ad Tracking
  • Android: Settings > Google > Ads > Opt out of Ads Personalization

8.5 Cookie Consent

By continuing to use our website after seeing our cookie notice, you consent to our use of cookies as described in this policy. You can change your cookie preferences at any time through your browser settings.

9. Third-Party Links and Services

Our website may contain links to third-party websites, services, or social media platforms.

9.1 Third-Party Privacy Policies

  • We are not responsible for the privacy practices of third-party websites
  • Third-party sites have their own privacy policies
  • We encourage you to review their policies before providing personal information

9.2 Third-Party Services We Use

  • Stripe: Payment processing – https://stripe.com/privacy
  • Google Analytics: Website analytics – https://policies.google.com/privacy
  • Shipping carriers: USPS, FedEx, UPS – each has their own privacy policy
  • Printing partners: Subject to confidentiality agreements with us

9.3 Social Media

If we link to or integrate social media platforms (Facebook, Instagram, Pinterest, etc.):

  • These platforms may collect information about your visit
  • They are governed by their own privacy policies
  • We do not control their data collection practices

10. Children’s Privacy

Our services are not directed to children under 13 years of age.

10.1 Age Requirement

  • We do not knowingly collect personal information from children under 13
  • Our services are intended for adults (18+) or with parental consent
  • If you are under 18, please have a parent or guardian place orders on your behalf

10.2 Photos of Children

While we do not collect information directly from children:

  • Customers may submit photos that include children (family photos, etc.)
  • Parents/guardians are responsible for ensuring they have rights to use these photos
  • We treat all customer photos with confidentiality regardless of subjects

10.3 If We Learn We Have Collected Children’s Information

If we discover we have inadvertently collected personal information from a child under 13:

  • We will delete the information as quickly as possible
  • Parents may contact us to request deletion

11. International Users

Crafted Memories Photo Albums LLC is based in Texas, United States. If you access our website or use our services from outside the United States:

11.1 Data Transfers

  • Your information will be transferred to and processed in the United States
  • US privacy laws may differ from those in your country
  • By using our services, you consent to the transfer of your information to the US

11.2 International Shipping

  • We currently ship only within the United States
  • International shipping is not available at this time

11.3 GDPR Compliance (EEA, UK, Switzerland)

If you are in the EEA, UK, or Switzerland:

  • We process your information based on legal grounds described in Section 7.7
  • We implement appropriate safeguards for international data transfers
  • You have additional rights under GDPR (see Section 7.7)

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

12.1 How We Notify You of Changes

  • The “Last Updated” date at the top will be revised
  • Material changes may be communicated via:
    • Email to customers with active orders or accounts
    • Prominent notice on our website
    • Pop-up or banner notification

12.2 Your Acceptance of Changes

  • Continued use of our website and services after changes constitutes acceptance
  • If you do not agree with changes, please discontinue use of our services
  • For active orders, previous privacy policy terms may apply

12.3 Reviewing Changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Crafted Memories Photo Albums LLC
Email: admin@craftedmemories.us
Phone: 1(512)522-4521
Address: 1404 Loving Trail, Belton, TX 76513
Website: https://craftedmemories.us

For Privacy-Specific Inquiries:

  • Email subject line: “Privacy Policy Question” or “Privacy Rights Request”
  • Include your name, contact information, and specific inquiry
  • We will respond within 30 days

For Data Deletion Requests:

  • Email subject line: “Data Deletion Request”
  • Include your name, order information, and what you’d like deleted

For California Privacy Requests:

  • Email subject line: “California Privacy Request”
  • Include verification information (name, email, order details)

For GDPR Requests (EEA/UK):

  • Email subject line: “GDPR Request”
  • Specify which rights you wish to exercise

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

We are committed to protecting your privacy and handling your personal information with care and transparency. Your trust is important to us.

Last Updated: January 7, 2026