Shipping Policy

Last Updated: January 7, 2026

Crafted Memories Photo Albums LLC (“we,” “our,” “us,” or “the Company”) is committed to delivering your custom-designed photo albums and printed products safely and on time. This Shipping Policy explains processing times, delivery options, shipping costs, tracking, and customer responsibilities.

This Shipping Policy should be read in conjunction with our Terms and Conditions, Return Policy, and Refund Policy.

1. Shipping Coverage

1.1 Domestic Shipping (United States)

We ship to all 50 states, including:

All continental U.S. states
Alaska and Hawaii
U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.)

1.2 International Shipping

International shipping is not currently available.

We currently ship only within the United States. We hope to offer international shipping in the future and will update this policy when available.

If you are located outside the United States and would like to be notified when international shipping becomes available, please contact us at admin@craftedmemories.us to join our waiting list.

2. Processing & Production Time

Because all albums are custom-made to order, processing times vary based on project complexity and customer responsiveness.

2.1 Typical Production Timeline

Total Estimated Time: 4-6 Weeks (from deposit to delivery)

This includes:

Phase 1: Design Preparation

Timeline: 1-2 weeks
What happens: Initial consultation, album layout design, photo organization, and first proof preparation

Phase 2: Customer Review & Revisions

Timeline: 1-2 weeks (customer-dependent)
What happens: Customer reviews proofs, requests revisions, approves final design
Note: This phase depends entirely on how quickly you review and approve proofs

Phase 3: Printing & Production

Timeline: 2-3 weeks
What happens: Album printing, binding, quality control inspection, packaging

Phase 4: Shipping

Timeline: 3-7 business days (U.S. standard shipping)
What happens: Transit from our facility or printing partner to your address

2.2 Factors Affecting Timeline

Production times may vary based on:

Design complexity – More pages, intricate layouts, or restoration work take longer
Customer proof approval time – Delays in reviewing/approving proofs extend timelines
Printing partner schedules – Peak seasons (holidays, wedding season) may cause delays
Revision rounds – Multiple revision requests extend design phase
Material availability – Special paper types or binding materials may require additional time
Order volume – High-demand periods may extend production times

2.3 Rush Processing

We do not currently offer expedited or rush processing due to the time-intensive, high-quality nature of our custom work.

Each album receives careful attention to detail, and we cannot compromise quality for speed. We appreciate your understanding and patience as we create your album with care.

If you have a specific deadline or event date, please contact us as early as possible at admin@craftedmemories.us, and we will do our best to accommodate your timeline within our production capabilities.

2.4 Order Status Updates

You will receive email updates at key milestones:

✅ Order confirmation and deposit received
✅ Design work has begun
✅ First proof ready for review
✅ Final proof approved – printing begins
✅ Album shipped with tracking information

3. Shipping Methods & Carriers

We use trusted, reputable shipping carriers to ensure your album arrives safely.

3.1 Carriers We Use

Primary Carriers:

USPS (United States Postal Service) – Priority Mail, Priority Mail Express
UPS (United Parcel Service) – Ground, 2nd Day Air, Next Day Air
FedEx – Ground, Express Saver, 2-Day, Overnight

Carrier selection is based on:

Destination and delivery speed
Package size and weight
Cost-effectiveness
Service availability in your area

3.2 Shipping Service Levels

Standard Shipping:

Estimated delivery: 5-7 business days after shipment
Carriers: USPS Priority Mail, UPS Ground, FedEx Ground
Tracking: Included
Insurance: Included up to album value

Expedited Shipping (if available):

2-3 Day Shipping: Available for select orders
Overnight Shipping: Available for select orders (subject to availability)
Additional costs apply – contact us for quote

Note: Expedited shipping only affects transit time, not production time. Your album must still be designed, approved, and printed before shipping.

3.3 Signature Requirement

For your protection, high-value orders ($500+) may require a signature upon delivery.

This ensures:

Your album is delivered to the correct recipient
Proof of delivery is documented
Protection against porch theft or lost packages

If you will not be available to sign:

Arrange for someone to receive the package
Provide delivery instructions to the carrier
Contact the carrier to arrange a pickup location

4. Shipping Costs

Shipping and handling charges are billed separately after your album is completed.

4.1 How Shipping Costs Are Calculated

Shipping fees are based on:

Destination: Shipping address and distance from our facility
Package size and weight: Larger albums cost more to ship
Delivery speed: Expedited shipping costs more than standard
Insurance: Album value determines insurance cost (included)
Carrier selected: Different carriers have different rates

4.2 When Shipping Costs Are Charged

Album completion: After your album is printed and packaged
Invoice sent: You receive a separate shipping invoice via email
Payment required: Shipping must be paid before we ship the album
Shipment: Album ships within 1-2 business days of shipping payment

4.3 Estimated Shipping Costs

While actual costs vary, here are typical ranges:

Standard U.S. Domestic Shipping:

Small albums (8×8, thin): $15-$25
Medium albums (12×12, standard): $25-$40
Large albums (12×12, thick; multiple albums): $40-$60
Alaska/Hawaii: Add $10-$30

Expedited Shipping:

2-3 Day: Add $20-$50 to standard rate
Overnight: Add $50-$100+ to standard rate

These are estimates only. Actual costs will be provided in your shipping invoice.

4.4 Who Pays Shipping Costs?

Customers are responsible for all shipping charges unless:

We caused a manufacturing defect requiring a reprint (we pay return & reshipping)
We made an error in production (we pay reshipping)
A promotional offer includes free shipping

4.5 Sales Tax

Applicable state and local sales taxes will be added to your order total at checkout or invoicing, as required by law.

5. Packaging & Handling

We take great care to package your album securely for safe transit.

5.1 Our Packaging Process

Every album is:

Wrapped in protective material – Bubble wrap, tissue paper, or foam
Placed in a sturdy box – Double-walled corrugated cardboard
Secured with padding – Packing peanuts, air pillows, or crumpled paper
Sealed and labeled – Tamper-evident tape, fragile stickers, handling instructions
Insured for full value – Carrier insurance included

5.2 Complementary Packaging Items

Depending on your order, we may include:

Branded presentation boxes or bags (if part of your order)
Care instructions for your album
Receipt or invoice
Thank you note

6. Order Tracking

You will receive tracking information once your album ships.

6.1 Tracking Information Provided

After shipment, you will receive an email containing:

Tracking number
Carrier name (USPS, UPS, FedEx)
Estimated delivery date
Link to track your package online

6.2 Tracking Updates

First scan: 24-48 hours after shipment (carrier pickup)
In-transit updates: As package moves through carrier network
Out for delivery: Morning of delivery day
Delivered: Confirmation with date, time, and location

6.3 Tracking Not Updating?

If tracking information hasn’t updated in 3-4 days:

Wait 24 more hours – sometimes scans are delayed
Contact the carrier directly using your tracking number
Contact us at admin@craftedmemories.us if issues persist

7. Delivery & Receipt

7.1 Delivery Locations

Albums can be shipped to:

✅ Residential addresses
✅ Business addresses
✅ P.O. Boxes (USPS only; some size restrictions apply)
✅ Package lockers or pickup locations (carrier-dependent)

7.2 Delivery Attempts

If you’re not home when delivery is attempted:

Carrier will leave a delivery notice
Package may be redelivered the next business day
You may be able to pick up at a carrier facility
After 3 attempts, package may be returned to sender

To avoid missed deliveries:

Provide a business address if you’re rarely home
Arrange for a neighbor to receive the package
Use carrier delivery instructions or pickup options

7.3 Inspect Your Package Upon Arrival

IMPORTANT: Inspect your package immediately upon delivery.

Check for:

✅ Visible damage to the box (crushed, torn, wet)
✅ Signs of tampering or opened seals
✅ Correct recipient name and address

If you notice damage:

Take photos immediately (before opening)
Document all damage (box exterior, interior, contents)
Keep all packaging materials
Contact us within 48 hours (see Section 9)

8. Delivery Issues & Claims

8.1 Damaged Packages

If your album arrives damaged during shipping:

Your Responsibility:

Report within 48 hours of delivery
Email admin@craftedmemories.us with subject: “Shipping Damage – Order #[Your Order Number]”
Provide clear photos of:
- Damaged album
- Shipping box (exterior and interior)
- Packing materials
- Shipping label
Keep all packaging materials until claim is resolved

Our Response:

Review your damage claim within 2 business days
File insurance claim with carrier (if applicable)
Determine if reprint is warranted
If approved, reprint and ship replacement at no cost to you

See our Return Policy and Refund Policy for more details on handling damaged shipments.

8.2 Lost or Missing Packages

If tracking shows delivered but you never received the package:

Steps to Take:

Check everywhere:
- Front porch, back door, side entrance
- Mailbox or package box
- With neighbors (sometimes misdelivered)
- Building office or reception (apartments/businesses)
- Garage, bushes, or hidden locations
Wait 24 hours – sometimes “delivered” scans are premature
Contact the carrier directly with tracking number
Contact us at admin@craftedmemories.us if not resolved

Our Response:

We will verify delivery status with carrier
We will initiate carrier investigation if necessary
If confirmed lost, we will file insurance claim
We will reprint and reship at no cost to you (if claim approved)

8.3 Stolen Packages (Porch Theft)

We are not responsible for packages stolen after successful delivery confirmation. However:

What You Can Do:

File a police report (local law enforcement)
Contact carrier to verify delivery location
Check with neighbors or building management
Review security camera footage (if available)

What We Can Do:

Provide delivery confirmation and proof of shipment
Assist with carrier investigation
Offer to reorder at a discounted rate (case-by-case)

Prevention Tips:

Require signature for delivery
Use a secure delivery location (office, package locker)
Arrange for someone to be home
Install security cameras or request carrier photos

9. Customer Responsibilities

9.1 Accurate Shipping Address

You are responsible for providing a complete and accurate shipping address.

Your address must include:

✅ Full recipient name
✅ Street address (no P.O. Box for UPS/FedEx – USPS only)
✅ Apartment, unit, or suite number (if applicable)
✅ City, State, ZIP code
✅ Phone number (for carrier contact)

9.2 Address Verification

Before we ship, please verify your address is correct.

We will send a confirmation email with your shipping address – please review it carefully!

9.3 Incorrect Address Consequences

If an order is undeliverable, returned, or requires reshipping due to an incorrect address you provided:

You are responsible for reshipping fees
You must pay for return shipping costs (if applicable)
Additional production charges may apply if reprinting is required
Delays will occur while we reship

If you need to change your address:

Contact us immediately at admin@craftedmemories.us
If the album has not yet shipped, we can update it at no charge
If the album has already shipped, contact the carrier directly to request address correction (fees may apply)

9.4 Availability for Delivery

You are responsible for being available to receive the package or arranging for someone to accept delivery.

If a package is returned to sender because:

You were not available after multiple delivery attempts
You refused delivery
The address was inaccessible

Then:

You are responsible for reshipping fees
Additional delays will occur

10. Shipping Delays

10.1 Delays Beyond Our Control

We are not responsible for shipping delays caused by:

Carrier issues: Mechanical breakdowns, lost packages, routing errors
Weather events: Storms, hurricanes, snow, floods, extreme temperatures
Natural disasters: Earthquakes, wildfires, tornadoes
Carrier strikes or labor disputes
Customs delays (if international shipping becomes available)
Pandemics or public health emergencies
Incorrect address provided by customer
Customer unavailability for delivery
Force majeure events beyond our reasonable control

10.2 What We Will Do

If delays occur:

We will monitor tracking and keep you informed
We will contact carriers to investigate delays
We will work to resolve issues as quickly as possible
We will communicate expected new delivery dates

10.3 What We Cannot Do

We cannot:

Control carrier delivery schedules
Guarantee delivery by a specific date (even with expedited shipping)
Offer refunds for carrier delays beyond our control
Compensate for missed events due to shipping delays

For time-sensitive orders, please plan ahead and allow extra time for potential delays.

11. Holidays & Peak Seasons

11.1 Holiday Shipping Delays

Shipping may take longer during:

Holiday seasons (Thanksgiving, Christmas, New Year’s)
Wedding season (May-October)
Peak shopping periods (Black Friday, Cyber Monday)

Carriers experience high volume during these times, which may cause delays.

11.2 Planning for Holidays

If you need your album by a specific date:

Order as early as possible (8-10 weeks before your event)
Approve proofs quickly to avoid delays
Consider potential shipping delays in your planning
Communicate your deadline to us so we can prioritize if possible

We cannot guarantee delivery by specific dates, but we will do our best to accommodate your timeline.

12. Refused or Unclaimed Packages

12.1 If You Refuse Delivery

If you refuse delivery of your album (decline to accept the package):

The package will be returned to sender
You are responsible for return shipping costs
You are responsible for reshipping fees if you want the album re-sent
Original shipping costs are non-refundable
No refund will be provided (custom product, final sale)

12.2 Unclaimed Packages

If your package is unclaimed (not picked up after delivery attempts):

The carrier will return it to sender after their holding period (typically 5-15 days)
You are responsible for reshipping fees
Original shipping costs are non-refundable

12.3 Why You Might Need to Refuse

If your package arrives visibly damaged:

You may refuse delivery to protect your interests
The carrier will document the damage
Contact us immediately so we can file a claim
We will work with you to reprint and reship

13. Multiple Items or Albums

13.1 Shipping Multiple Albums

If you order multiple albums:

They may ship together in one box (cost-effective)
They may ship separately (if produced at different times)
Separate tracking numbers will be provided for each shipment

13.2 Split Shipments

If your order ships in multiple packages:

You will receive separate tracking numbers for each
Packages may arrive on different days
All items must be delivered before we consider the order complete

14. Insurance & Liability

14.1 Included Insurance

All shipments include carrier insurance up to the album’s declared value.

This protects against:

Lost packages
Damaged packages during transit
Stolen packages (if carrier confirms theft during delivery)

14.2 Filing Insurance Claims

If needed, we will file insurance claims on your behalf:

We provide proof of value and shipment documentation
We work with the carrier to resolve claims
Claims may take 2-4 weeks to process
If approved, we will reprint your album at no cost

14.3 Our Liability Limitations

Once your album is shipped:

Risk of loss transfers to you upon delivery
We are not liable for carrier delays, loss, or damage beyond insurance coverage
We are not liable for stolen packages after confirmed delivery
Our maximum liability is limited to the album’s purchase price

See our Legal Disclaimer and Terms & Conditions for complete liability terms.

15. Contact Us for Shipping Questions

If you have questions about shipping, delivery, or tracking:

Crafted Memories Photo Albums LLC

Email: admin@craftedmemories.us
Phone: 1(512)522-4521
Address: 1404 Loving Trail, Belton, TX 76513
Website: https://craftedmemories.us

For Shipping Issues:

Shipping Damage:

Subject: “Shipping Damage – Order #[Your Order Number]”
Include: Photos of damage, packaging, shipping label

Lost or Missing Package:

Subject: “Missing Package – Order #[Your Order Number]”
Include: Tracking number, delivery address

Tracking Questions:

Subject: “Tracking Inquiry – Order #[Your Order Number]”
Include: Tracking number, carrier name

Address Change Request:

Subject: “Address Change – Order #[Your Order Number]”
Include: Original address, new address

Response Time: We respond to shipping inquiries within 2-3 business days.

16. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting.

The “Last Updated” date at the top indicates when changes were last made
Continued use of our services after changes constitutes acceptance
We recommend reviewing this policy before each order

17. Related Policies

This Shipping Policy should be read together with:

Return Policy – What to do if your album arrives damaged
Refund Policy – Cancellations and refund terms
Terms and Conditions – Complete terms of service
Legal Disclaimer – Limitations of liability

All policies are available at https://craftedmemories.us

By placing an order with Crafted Memories Photo Albums LLC, you acknowledge that you have read, understood, and agree to this Shipping Policy, including your responsibilities for providing accurate shipping information and receiving your package.

We are committed to delivering your custom album safely and on time. Thank you for trusting us with your precious memories.

Last Updated: January 7, 2026