Crafted Memories

Facebook-f Whatsapp Instagram Linkedin-in
Facebook-f Whatsapp Instagram Linkedin-in
Menu

Refund Policy

Last Updated: January 7, 2026

Crafted Memories Photo Albums LLC (“we,” “our,” “us,” or “the Company”) creates custom-designed and custom-printed photo albums made specifically for each customer. Because every album is uniquely created based on your photos, specifications, and design approvals, our refund policy reflects the personalized, non-returnable nature of our products.

This Refund Policy should be read in conjunction with our Terms and Conditions, which provide additional details about orders, cancellations, and customer responsibilities.

Understanding Custom Products

Our photo albums are not off-the-shelf products. Each album is:

  • Designed specifically for you based on your photos and preferences
  • Customized with your chosen layout, colors, and text
  • Approved by you before printing
  • Printed individually to your specifications
  • Cannot be resold or reused for other customers

Because of this custom nature, our refund policy differs from standard retail products.

1. Custom Products Are Non-Refundable

All photo albums and custom items are non-refundable once design work has begun.

This includes any work related to:

  • Initial consultation and project planning
  • Album layout and design preparation
  • Photo selection, editing, corrections, or enhancements
  • Color adjustments and optimization
  • Text layout and formatting
  • Proof preparation and revisions
  • Print file preparation
  • Printing and production
  • Binding and finishing

Why? Once we begin working on your album, we invest time, expertise, and resources that cannot be recovered. Additionally, custom albums cannot be resold to other customers.

1.1 No Physical Returns

We do not accept physical returns of completed albums for refund, even if:

  • You change your mind about the design
  • You no longer want the album
  • You decide you prefer a different style or layout
  • You are unsatisfied with design choices you approved

Exception: Manufacturing defects (see Section 2) or extreme circumstances evaluated on a case-by-case basis (see Section 9).

2. Reprints for Manufacturing Defects

We stand behind the quality of our work. If your album has a manufacturing defect, we will provide a free reprint at no additional cost.

2.1 Eligible Defects for Reprint

A free reprint will be offered if the album contains:

Printing Errors:

  • Misprints, smudges, or printing quality issues caused by the print lab
  • Pages printed with incorrect content not matching approved proofs
  • Severe color inconsistencies not present in the approved digital proof (beyond normal screen-to-print variation)

Binding Defects:

  • Binding failures (pages falling out, spine separation, cover detachment)
  • Improper page alignment or assembly
  • Defective hardware or materials (broken hinges, damaged clasps)

Material Defects:

  • Torn pages or covers (not caused by handling after delivery)
  • Defective album materials (warped covers, damaged protective elements)
  • Missing pages or components

Shipping Damage:

  • Albums damaged during shipping (carrier damage must be reported within 48 hours of delivery with photographic evidence)

2.2 How to Request a Reprint

To request a reprint for a manufacturing defect:

  1. Contact us within 14 days of delivery (48 hours for shipping damage)
  2. Email admin@craftedmemories.us with subject line: “Manufacturing Defect – Order #[Your Order Number]”
  3. Provide clear photographic or video evidence of the defect
  4. Describe the issue in detail
  5. Return the defective album (if requested – we will provide prepaid shipping label)

Our Response:

  • We will review your claim within 5 business days
  • If approved, we will reprint and ship the replacement album at no cost to you
  • If not approved, we will explain our reasoning

2.3 Reprint vs. Refund

For manufacturing defects:

  • Default remedy is a reprint, not a refund
  • Refunds for defects are at our sole discretion and rare
  • If we cannot successfully reprint the album after two attempts, we may offer a refund

3. Issues NOT Eligible for Refund or Reprint

The following situations do not qualify for refunds, reprints, or any remedy:

3.1 Customer-Provided Content Issues

  • Low-resolution or blurry photos provided by the customer
  • Poor image quality in source files
  • Incorrect, misspelled, or inaccurate text provided by the customer or approved in proofs
  • Missing photos or content the customer forgot to include
  • Copyright or permission issues with customer-submitted images

Your Responsibility: You must provide high-quality images and review all content carefully before approval.

3.2 Design Choices Approved by Customer

  • Design layouts, colors, or arrangements you approved in proofs
  • Text placement or font choices you approved
  • Photo cropping or sizing you approved
  • Any element you explicitly approved during the proof review process

Your Responsibility: Carefully review all proofs before giving final approval. Once approved, changes cannot be made.

3.3 Normal Printing Variations

  • Color differences between screen and printed album (monitors display colors differently than printed materials)
  • Minor color variations within industry-standard tolerances
  • Slight variations in paper texture or finish (inherent to printing materials)
  • Minor registration variations (slight misalignments within normal tolerance)

Note: We use professional color management, but exact screen-to-print matching is not possible due to differences in how screens and printers reproduce colors.

3.4 Shipping and Delivery Issues

  • Delays caused by shipping carriers (USPS, FedEx, UPS)
  • Weather-related delays or natural disasters affecting shipping
  • Incorrect address provided by customer requiring re-shipment (additional shipping charges apply)
  • Customer unavailable for delivery and package returned to sender
  • Shipping damage not reported within 48 hours of delivery

3.5 Customer Preference or Change of Mind

  • “I don’t like the design anymore” (after you approved it)
  • “I want a different layout” (after printing)
  • “The colors don’t match my decor”
  • “I no longer need the album”
  • General dissatisfaction with choices you made and approved

3.6 External Factors Beyond Our Control

  • Third-party printing delays or errors (though we will work with printers to resolve)
  • Supply chain disruptions affecting materials or timelines
  • Force majeure events (pandemics, natural disasters, etc.)

4. Customer Responsibility: Proof Review

You are responsible for carefully reviewing and approving all design proofs before printing.

4.1 What to Review

Before approving your proof, check:

  • Spelling and grammar in all text
  • Photo placement and order – are the right photos in the right places?
  • Photo quality – do images look clear and properly sized?
  • Layout and design – is everything arranged as you want?
  • Colors and styling – do you like the overall look?
  • Names and dates – are all details correct?
  • Page count and order – is everything included?

4.2 Approval Process

  • You will receive digital proofs via email for review
  • You have 14 days to review and provide feedback
  • You may request reasonable revisions within the agreed project scope
  • Once you give final written approval (email confirmation), we proceed to printing
  • After approval, no changes can be made and the album will be printed exactly as approved

4.3 Errors You Approved

Critical: If you approve a proof that contains an error (spelling mistake, wrong photo, layout issue), we are not responsible for reprinting or refunding the album. The error was present in the approved proof, and you had the opportunity to catch it.

Example: If your proof shows “Happy 50th Aniversary” (misspelled) and you approve it, the final album will print with that spelling. We cannot offer a reprint because you approved the error.

Best Practice: Have someone else review the proof with you. Fresh eyes catch mistakes!

5. Damaged Orders From Shipping

If your album arrives damaged due to shipping:

5.1 Reporting Requirements

  • Notify us within 48 hours of delivery
  • Email admin@craftedmemories.us with subject line: “Shipping Damage – Order #[Your Order Number]”
  • Provide clear photos of:
    • The damaged album
    • The shipping box (exterior and interior)
    • Packing materials
    • Shipping label
  • Keep all packaging materials until we resolve the claim

5.2 Our Process

  1. We will review your damage claim within 2 business days
  2. We will file a claim with the shipping carrier (if insured)
  3. We will determine if a reprint is warranted
  4. If approved, we will reprint and ship a replacement at no cost to you

5.3 Shipping Damage vs. Manufacturing Defect

  • Shipping damage: Visible damage to packaging, crushed corners, bent pages from impact
  • Manufacturing defect: Issues present before shipping (printing errors, binding defects)

We will work with you to determine the cause and provide an appropriate remedy.

6. Order Cancellation and Refunds

6.1 When You Can Cancel

You may cancel your order before printing begins with the following refund schedule:

Before Design Work Begins:

  • Refund: Full deposit minus $50 non-refundable administrative fee
  • Timeline: Before we start working on your album design
  • Reason: Administrative costs for order setup, consultation, and processing

After Design Begins, Before First Proof:

  • Refund: Deposit minus $50-$100 (depending on work completed)
  • Timeline: After we’ve started designing but haven’t sent you a proof yet
  • Reason: Compensation for design time and resources invested

After First Proof Delivered, Before Final Approval:

  • Refund: Deposit minus $100-$150 (depending on revisions completed)
  • Timeline: After we’ve sent you a proof and possibly worked on revisions
  • Reason: Significant design work has been completed; substantial time invested

After Final Proof Approval:

  • Refund: None – order cannot be cancelled
  • Timeline: Once you’ve given final written approval
  • Reason: Album is sent to production; printing costs are incurred

6.2 Cancellation Process

To cancel your order:

  1. Email admin@craftedmemories.us with subject line: “Order Cancellation – Order #[Your Order Number]”
  2. Provide your name, order number, and reason for cancellation
  3. We will confirm the cancellation stage and applicable refund amount
  4. Refunds are processed within 14 business days to the original payment method

6.3 We Cancel Your Order

If we must cancel your order (due to inability to fulfill, content violations, etc.):

  • You will receive a full refund of all payments made
  • We are not liable for consequential damages or disappointment
  • Any completed design work may be provided to you at our discretion

7. Deposit and Payment Structure

7.1 Required Deposit

A $200 deposit is required to begin work on any album project.

Breakdown:

  • $50 – Non-refundable administrative/processing fee
  • $150 – Applied toward your album; refundable if cancelled before design work begins

What the Deposit Covers:

  • Secures your project timeline and reserves our time
  • Covers initial consultation and order setup
  • Administrative costs (order processing, communication, file management)
  • Confirms your commitment to the project

7.2 Balance Payment

  • Full remaining balance is due before printing begins
  • Balance must be paid within 7 days of final proof approval
  • Projects with unpaid balances for more than 30 days may be cancelled, with deposit forfeited
  • Payment methods: Credit card, debit card, PayPal (via Stripe)

7.3 Shipping Costs

  • Shipping and handling charges are billed separately after album completion
  • Charged at actual cost based on album size, weight, destination, and carrier
  • Invoiced separately from album payment

8. Project Milestones and Non-Refundable Amounts

Our refund structure is based on project milestones to reflect the work completed:

Milestone 1: Order Placement

  • Deposit: $200 required
  • Non-refundable: $50 administrative fee
  • Refundable if cancelled: $150

Milestone 2: Design in Progress

  • Non-refundable: $50-$100 (depending on progress)
  • Reason: Design time, photo organization, initial layout work

Milestone 3: First Proof Delivered

  • Non-refundable: $100-$150 (depending on revisions)
  • Reason: Substantial design work completed, proof preparation, revision cycles

Milestone 4: Final Approval Given

  • Non-refundable: 100% of all payments
  • Reason: Album sent to production, printing costs committed, cannot stop process

Milestone 5: Album Printed

  • Non-refundable: 100% of all payments
  • Reason: Custom product completed; cannot be resold

This tiered structure ensures fair compensation for work completed while allowing flexibility for early cancellations.

9. Extreme Circumstances and Discretionary Refunds

We understand that life happens. In rare and extreme circumstances, we may offer partial refunds at our sole discretion.

9.1 What Qualifies as “Extreme Circumstances”?

Examples may include:

  • Family emergencies or tragic events (death, serious illness)
  • Natural disasters affecting the customer
  • Circumstances genuinely beyond the customer’s control

These are evaluated case-by-case and are not guaranteed.

9.2 What Does NOT Qualify?

  • Change of mind or preferences
  • Financial hardship or budget changes
  • Finding a better price elsewhere
  • General dissatisfaction with choices you made
  • Delays on your side in providing materials or approvals

9.3 How We Evaluate

If you believe you have an extreme circumstance:

  1. Contact us at admin@craftedmemories.us with subject: “Refund Request – Extreme Circumstances”
  2. Explain your situation in detail
  3. Provide any relevant documentation if applicable
  4. We will review within 5-7 business days
  5. Our decision is final and not subject to appeal

If approved:

  • Partial refund may be offered (not full refund)
  • Amount based on work completed and circumstances
  • Goodwill gesture, not an obligation

10. Refund Processing

10.1 Refund Method

  • Refunds are issued to the original payment method used for the order
  • Credit card refunds: 5-10 business days to appear on statement
  • PayPal refunds: 1-3 business days

10.2 Refund Timeline

  • Approved refunds are processed within 14 business days of approval
  • You will receive email confirmation when the refund is processed
  • Contact your bank or payment provider if you don’t see the refund after 14 days

10.3 Partial Refunds

If a partial refund is issued:

  • The refund breakdown will be clearly explained in writing
  • You will know exactly what amount is refunded and what is retained
  • Reasons for retained amounts will be provided

11. Dispute Resolution

If you disagree with our refund decision:

11.1 Internal Resolution

  1. Contact us at admin@craftedmemories.us to discuss your concerns
  2. We will review the situation and our decision
  3. We may request additional information or evidence
  4. We will provide a final written explanation of our decision

11.2 Chargebacks and Payment Disputes

Please contact us before disputing charges with your bank or credit card company.

If you initiate a chargeback:

  • We will provide all documentation to your bank (order confirmation, proofs, approvals, communications)
  • You may lose the dispute if you approved the work
  • Your account may be suspended from future orders
  • We prefer to resolve issues directly with you

11.3 Legal Disputes

Any disputes regarding refunds are subject to the dispute resolution terms in our Terms and Conditions, including:

  • Governed by Texas law
  • Jurisdiction in Bell County, Texas
  • Binding arbitration for disputes under $10,000 (at our discretion)

12. Summary: Key Points

✅ Custom albums are non-refundable once design work begins
✅ Reprints provided for manufacturing defects (not refunds)
✅ No refunds for approved errors – review proofs carefully!
✅ $200 deposit required ($50 non-refundable administrative fee)
✅ Cancellation allowed before printing with tiered refund
✅ No physical returns – albums cannot be returned for refund
✅ Shipping damage must be reported within 48 hours
✅ Color variations between screen and print are normal
✅ Final approval = commitment – no changes after approval

13. Contact Us

If you have questions about our Refund Policy or need to request a refund, reprint, or cancellation, please contact us:

Crafted Memories Photo Albums LLC
Email: admin@craftedmemories.us
Phone: 1(512)522-4521
Address: 1404 Loving Trail, Belton, TX 76513
Website: https://craftedmemories.us

For Refund Requests:

  • Subject line: “Refund Request – Order #[Your Order Number]”
  • Include: Name, order details, reason for request, and any supporting documentation

For Reprint Requests (Defects):

  • Subject line: “Manufacturing Defect – Order #[Your Order Number]”
  • Include: Photos/videos of defect, description of issue, date received

For Cancellations:

  • Subject line: “Order Cancellation – Order #[Your Order Number]”
  • Include: Name, order number, reason for cancellation

Response Time: We will respond to all refund, reprint, and cancellation requests within 5 business days.

By placing an order with Crafted Memories Photo Albums LLC, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy should be read in conjunction with our Terms and Conditions.

We appreciate your understanding of our refund policy. The custom, personalized nature of our work requires this approach to protect both our business and ensure we can continue providing high-quality, handcrafted albums to all our customers.

Last Updated: January 7, 2026